Customer service in the UK is bad. Here’s how to make yours so great they scream your name
It was Saturday 4th August 2012 – Super Saturday to all knowing British Olympic fans – and as well as some incredible sporting performances, I had just been treated to world class customer service from the army of volunteers that had given their time for...
How to structure your speech to make a mighty impression
Dale Carnegie was wrong. It was Dale Carnegie (legendary author of the seminal guide ‘How to win friends and influence people’) that gave us this piece of public speaking wisdom about how to structure your speech: ‘Tell them what you’re going...
What can a monosyllabic cyborg teach us about public speaking?
If you want to improve your public speaking ability, forget about studying the likes of Steve Jobs, Michelle Obama, and Winston Churchill. There’s one figure above all others that will really show you how to get there: Arnold Schwarzzeneger WTF, Kola?!?!!!?...