The Power of Weakness (and why Superman needs his Kryptonite)
We all know the old adage: people do business with people they know, like, and trust. Your products may be great. Your service may be excellent. But without great customer relationships, based on people that know, like, and trust you, any business will fizzle out in...
Customer service in the UK is bad. Here’s how to make yours so great they scream your name
It was Saturday 4th August 2012 – Super Saturday to all knowing British Olympic fans – and as well as some incredible sporting performances, I had just been treated to world class customer service from the army of volunteers that had given their time for...
What can a monosyllabic cyborg teach us about public speaking?
If you want to improve your public speaking ability, forget about studying the likes of Steve Jobs, Michelle Obama, and Winston Churchill. There’s one figure above all others that will really show you how to get there: Arnold Schwarzzeneger WTF, Kola?!?!!!?...
The mad genius of Donald Trump (or how to talk complete cr@p and still get people to love you).
So, let’s get the easy stuff out of the way first. Donald Trump is a moron! Most of what he says makes absolutely no sense; much of it is deeply offensive; and some of it is downright dangerous – allegedly (I’ll be saying that a lot just in case the...